Internal Communications

JohnstonWells has had considerable experience in helping clients effectively communicate during periods of change and transition – often for companies that have experienced mergers, organizational and operational changes and that have a geographically-dispersed employee base difficult to reach with traditional communications techniques.

While no template fits all companies, some basic success factors have emerged as critical to an effective internal communications program, such as the importance of two-way communication, stability and the repetition of messages.

Successful internal communications programs require the buy-in and participation of all levels of management, not to mention management’s responsiveness to employee feedback. Credible, honest and consistent messages are essential, as are communication vehicles that are accessible and user-friendly.